A full year's guarantee with no ifs and buts - for your total satisfaction!

At Crazy Factory, your first choice for high-quality piercings and fashion jewellery, you are guaranteed complete peace of mind. To offer you an even better shopping experience, we are giving you a 1-year guarantee on all products in addition to all statutory warranties. For you, this means that if an item is faulty within one year of purchase, we will stand fully by our product and replace or repair it free of charge.

The Crazy Factory benefits for your warranty

1. quality and materials: We place the highest value on quality and only use first-class materials for our piercings. All our products undergo strict quality and hygiene checks before they leave the factory.

2. focus on customer satisfaction: Your satisfaction is our top priority. If you have any complaints, please contact our customer service team directly. We will be happy to help you any time.

3. fast and straightforward processing: In the event of a warranty claim, we aim to make the process as simple as possible for you. Please contact our customer service team and we will resolve your issue as quickly as we can.

How to claim your warranty:

Contact us: Send an email to info@crazy-factory.com or use our contact form to let us know about your concern.

Explain the problem: Please describe the problem or defect in as much detail as possible and include photos to speed up the process.

Processing: Our customer service will review your request as quickly as possible and let you know how to proceed.

Important notes:

The warranty is valid for one year from the date of purchase.

The warranty does not cover damage caused by improper use or normal wear and tear.

We reserve the right to request proof of item condition and proper care.

Thank you for placing your trust in Crazy Factory - completely risk-free thanks to a one-year guarantee on your entire purchase.

If you have any further questions, we are always at your disposal.